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USAA Banking and Insurance

USAA Banking and Insurance Reviews



Overall 5 star rating4.78 of 5 (by 215 users)




USAA Banking and Insurance Review Summary

Many insurance companies have a mixed reputation, but one company that continues to satisfy its customers is USAA Insurance, an insurance company that offers various types of insurance, including auto, life, and home. USAA Insurance also offers banking and credit cards, making it one of the most well- rounded financial service providers. Reviewers praise USAA Insurance and Banking, with such flattering statements as: “I Wouldn’t Trust Anyone Else”, and “Excellence in Service, Coverage, and Policy Holder Support”. The customer service and online access are excellent, and reviewers appreciate the fact that USAA Insurance doesn’t push members to buy additional services they don’t need. USAA Insurance is limited to families or individuals with a military connection, so not everyone can buy USAA Insurance services. But those who qualify consider USAA Insurance one of the best Insurance Companies in the USA.
88% of people rated USAA Banking and Insurance as 5 stars
88% of people rated USAA Banking and Insurance as 5 stars%
88%
7% of people rated USAA Banking and Insurance as 4 stars
7% of people rated USAA Banking and Insurance as 4 stars%
7%
2% of people rated USAA Banking and Insurance as 3 stars
2% of people rated USAA Banking and Insurance as 3 stars%
2%
No one rated USAA Banking and Insurance as 2 stars
No one rated USAA Banking and Insurance as 2 stars%
0%
3% of people rated USAA Banking and Insurance as 1 star
3% of people rated USAA Banking and Insurance as 1 star%
3%
97% 97% of people recommend USAA Banking and Insurance 3% of people don't recommend USAA Banking and Insurance 3%

USAA Banking and Insurance Comparison

5 star rating Most Helpful
Favorable Review
FEB
2
2007
Many people think of USAA as just an insurance company but they offer so much more. USAA offers reward-based credit cards, banking services, insurance, car financing, and investments! They are truly a one-stop shop for all of your financial/insurance needs. The USAA staff is always highly professional... read full review »
comparison shopper, researcher

Jolie
Chicago, IL
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1 star rating Most Helpful
Critical Review
SEP
2
2007
In May of 2005, while waiting at a stop-light, I was rear-ended by an intoxicated man. Not only was he arrested for drunk driving, but a police officer witnessed the accident.

The driver's insurance paid immediately. The ironic part of this is, MY insurance isn't so willing. Let me give a little background...
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reviewer
an animal lover

berkland
San Antonio, TX
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USAA Banking and Insurance Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 215 sort by: most helpful | date | rating


11
helpful
votes
good driver - one ticket in 28 yrs, have some random bad car luck, tried State Farm - boo hiss, over 25 years with USAA, mom to boys with one driving now, appreciative of USAA

SEP
3
2007

USAA automobile insurance was initially for military officers only (but open to all military members and fam now). My dad went to the Naval Academy and served during the Cuban Missile Crisis. He completed his term right before troops were "frozen" for Vietnam.

Since my dad had USAA, all family members could also sign up. I was on my dad's policy when I was a kid, and I continued my service when I "grew up."

My first "accident" as an adult with own policy was an uninsured motorist hitting me head on an totaling my 1968 Mustang (and - no I did not buy it new - I'm not that old). My dad explained that...

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5 star rating
CyndiA
southern, NC



4
helpful
votes
on a strict budget

MAY
7
2008
We have been USAA customers since my husband joined the AF 20 years ago. We have had accidents and tickets and had a car stolen in Italy. We have used the free towing service and the door unlock service. Our rates have remained the same and we have always recieved amazing personal service from the friendly USAA reps. We brag so much many family members have tried to find away around the military loop hole. We love USAA and would never change even as we retire.
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5 star rating
reviewer
SmplyPatty
Valrico, FL



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2
helpful
votes
in debt, A realist, safe driver, saving a little, on a strict budget, college student, value conscious

AUG
9
2008
As a stickler for customer service and product quality, it is rare for me to really fall for a company. USAA has always been superb at dealing with my banking issues. For example, they noticed a large charge on my account that seemed out of place so they contacted me, froze my account with my permission, immediately distributed a new card, and returned the stolen money. The whole thing was so smooth and seamless.

Last week, I was on a trip to say some final goodbyes before moving across country when the fuel pump in my car blew. It was so easy to talk to USAA and have the tow sent, etc. They even...
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5 star rating
richelmore
Chattanooga, TN



2
helpful
votes
paying cash

MAY
7
2008

We not only have the USAA Auto insurance we also have the Renters Insurance as well because being in the military we move around so much and honestly, if you have ever had military movers, you understand the need for insurance. Not only that, but if you look at where most Army posts are you will see that they are in tornado, hurrican, tsunami and earthquake land. And just knowing that if we are robbed, there is a fire, or any kind of misfortune with our cars, we are covered is a wonderful feeling.

We live in a state/city with huge car insurance (it jumped over a hundred dollars when we moved here)....

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5 star rating
JoSchmonthego
Riverview, FL



2
helpful
votes
paying cash, on a budget, an moderate investor

MAY
9
2008
I have been with USAA for many years, using their insurance services.  Recently, I began banking with them.  What I love is that I no longer have to make the special trips to deposit checks.  I can do this right here at home in my pjs, while the kids are sleeping.  And I can go to any convenient ATM to withdraw money, without the service fee.  So whereas before I would hold on to checks so that my trips across town are worthwhile, I now only have to sit down to my computer and push a few buttons.  If I need cash, I can stop at any ATM.  The ATM fees are reimbursed.  There are however, two... read full review »
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4 star rating
reviewer
retiredmom
Prince George, VA



2
helpful
votes
comparison shopper, an moderate investor, safe driver, saving a little, A realist, in debt, fairly internet savvy, paying cash

MAY
7
2008
I have USAA now, but before I did I was hit by another car (for the 12th time). Fortunately, she had USAA. Not only did they pay for a rental, pay for the damages, and pay for the medical treatment I received, they also gave me a couple of hundred dollars "walking around money" because of the pain and suffering of the damage to me and my car. I was so surprised I didn't know what to do.

They're also the most affordable insurance I've ever had. There's no question any more; I don't stick with the minimum insurance. I have complete coverage that I can afford.

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5 star rating
reviewer
cydwatts
Norcross, GA



1
helpful
vote
an moderate investor, a man, a creative, a writer

AUG
3
2008
United Services Auto Association (USAA) is far and way the best insurance company in the world, bar none.

I guess that's a bit of hyperbole. But I can't think of any organization I have dealt with that is more entitled to a rave.

I became a member of USAA when I was an officer in the US Air Force in the late 1950s. 50+plus years has given me ample opportunity to test the performance of USAA. They have never let me down.

USAA was founded as an insurance exchange to cover the needs of US military officers. The premise appeared to be that the risk of coverage on military bases, where insurance coverage...

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5 star rating
Eyerater
Fort Myers, FL



1
helpful
vote
paying cash, an moderate investor, an aggressive saver

MAY
7
2008

I started with just a credit card with USAA, but before my deployment I opened a checking and Performance Index saving account.  The interest rate was the best that I had ever seen.  They make banking so convenient.  Where else can you make deposit from your computer at home??? Who else send you prepaid envelop to mail your deposit?? Then on top of that there is the rebate and the refunding of ATM fees!!

I also have my mortgage, car loan, and home owner's and car insurances through them. 

When I was buying my home, they were very helpful.  Best customer service I had ever received!!  Definitely...

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5 star rating
reviewer
poolecas
Ladson, SC



1
helpful
vote
on a budget, saving a little, a bargain hunter, married, a busy person, quality conscious, a pet owner, not rich

SEP
22
2008

We switched to USAA after being members of GEICO military and Nationwide insurance. I almost couldn't believe the difference. USAA was over 50% less than GEICO (We used to pay 1800.00 every six months with GEICO Military and USAA's quote was 680 something after sigining up with them it went down by 50.00!)

Thier service is unbelievable, We have had two claims since bieng members and both times I had a direct deposit within 3 days (theft cases- waiting on police report otherwise it wouldhave been sooner)

I recently signed my son up for a first start savings account. It was so easy to set up, my...

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5 star rating
FreelancerTX
Great Lakes, IL



1
helpful
vote
on a budget

MAY
7
2008
   I was hit by a man that ran a red light, while I and another car were in the middle of the intersection. He t-boned a girl in a brand new Dodge Ram and I t-boned him. It was awful. I called USAA and that same day they sent a rep to my school (I was in college then) to take a look at my car. It just so happened that he also had USAA (WHAT A RELIEF!), and within a week I had a new car. I have looked into other companies but none can offer me the great coverage and benefits that USAA has. Not to mention banking, investments, savings for my children, and many many more services that they offer.... read full review »
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5 star rating
reviewer
ANGIE832
Greenville, SC



1
helpful
vote
an moderate investor

MAY
7
2008
I've been with USAA for 8 years now, with their car insurance for over 3.  It's so easy to add a vehile, change your plan, print insurance cards, everything!  I even get discounts for being a loyal customer and because my parents were USAA members.  They automatically reduced my rates when I turned 25 and have just been an excellent company to work with.  While I haven't had to make a claim yet, based on my experience with all of the other USAA departments, I have full confidence that they will process any claim quickly and easily.  They even have 24 hour service for claims.
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5 star rating
reviewer
dee061105
Sheppard Afb, TX



1
helpful
vote
saving a little

MAY
7
2008

My dad was a career military man and my family always had USAA insurance. I was on my parent's policy when I was young and stayed with USAA as an adult. My dad , who past away about 8 years ago , always told me to make sure I never lose my USAA coverage no matter what and thats exactly what I've done. I've been a member since 1992 and counting. I have had nothing but excellent service, coverage and prices from USAA. I know what my friends are paying and I am paying much less. I also know what they have gone through with claims and believe me my process was 100% easier and seemless.


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5 star rating
AnnaK
Jessup, MD



1
helpful
vote

MAY
7
2008
USAA has not only saved me money, I am now able to have one company insure both my vehicles and my house instead of paying two different companies. 
This saves money having multiple policies with the same insurer, not just multiple vehicle discounts.
I have been insured by other companies, Allstate for several years, Geico for several years, Progressive for several years, but I was never able to combine my home with my vehicles until I switched to USAA.
They have so many other programs available also that I have not even covered here.  Check them out.

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5 star rating
dar1981ret2003
Augusta, GA



Reviews of USAA Banking and Insurance

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